Order Now in Time for Christmas!

Find out more

Terms & Conditions

Magic Textiles Limited
Company Registration Number: 06562575

Version: 4
Date: 30/10/2023

Registered Office Address
Unit 1a Churnet Works, James Brindley Road, Leek, Staffordshire, ST13 8YH

This website is administered by Magic Textiles Limited (“we,” “our,” or “Magic Textiles”). These Terms and Conditions (“Terms”) govern your access and usage of this website (“Website”) and all services offered through it (“Services”). By using this Website, you (“User”) accept these Terms in their entirety. Any additional rules, policies, or guidelines published on this Website, including but not limited to Shipping Policy, Returns Policy, and Privacy Policy, are incorporated into these Terms.

If you disagree with any part of these Terms, you must not use this Website. Please read these Terms carefully before using the services of Magic Textiles Limited. By registering an account with us, you enter into a contractual relationship under these Terms. Registered users establish an “Account,” while wholesale accounts are classified as “business” rather than “consumer.”

Visitors who do not register but use the Website are also bound by these Terms. We may amend these Terms.

Services Offered
This Website enables you to:

  • Upload digital designs or images for processing;
  • Place orders for products featuring uploaded or transferred images.
  • You must be at least 16 years old to agree to these Terms and use this Website and its Services.

Magic Textiles reserves the right to revise these Terms, including any fees or other terms, at our discretion. You are responsible for regularly reviewing any modifications. Continued use of the Services after any changes signifies your acceptance of the new Terms. Any changes are effective immediately upon posting to the Website.

Ordering Conditions
Content Submission
You may upload or send us digital designs, images, or other content (“Content”). You affirm that you have the legal right or permission to use the Content. Intellectual property rights remain with you, but you grant Magic Textiles the right to use it for providing Services. We may, for service provision or as allowed by these Terms, display, modify, or remove any Content.

Quality and Backup
You acknowledge that enlarging designs or images may result in loss of quality and that colour variations might occur. You are responsible for maintaining backups of all submitted Content. We are not liable for the loss or corruption of your Content.

Content must not violate any laws or third-party rights, including but not limited to copyrights and trademarks. You may not submit Content that is pornographic, discriminatory, or otherwise objectionable as outlined in these Terms.

Order Confirmation
You are responsible for ensuring all details provided during checkout are accurate. Orders are considered accepted only upon our confirmation. We reserve the right to refuse any order at our discretion.

All prices are set and displayed on the Website, with shipping costs indicated separately. Prices and fees may change, and such changes will be reflected on the Website.

Image and Design Adjustments
Magic Textiles Limited may, at its discretion, make minor alterations to images or designs to improve the end product. Please understand that this service is not obligatory, but is intended to enhance the quality of the finished item. We might reach out to you via email or phone to discuss or confirm your designs before manufacturing begins. A delay in response to our queries could result in a delay in fulfilling your order.

Promotional Codes
Should you fail to apply a discount or promotional code during the ordering process, we regret that we cannot apply it retrospectively. Discounts must be applied at the time of purchase.

Manufacturing and Sizing
Estimated timelines for production are provided as a general guide and do not guarantee delivery by a fixed date. While all sizes are expected to be accurate, minor discrepancies may occur due to the handmade nature of customised products.

We may occasionally substitute materials or adjust the design of the product, at our sole discretion, to accommodate production necessities, including supply shortages.

Product Representation
While promotional images of our products are representative, they may not be identical to the final product due to ongoing improvements.

For comprehensive details, please refer to our delivery information page. We make no guarantees regarding specific delivery dates but will strive to meet any indicated timelines.

Customs and Duties
For deliveries outside the EU, the recipient may incur local customs and duty charges. These charges are not within our control and will be the recipient’s responsibility.

Returns and Faults
According to English law, customised or personalised items are non-returnable. Should there be a manufacturing defect, it will be either repaired or replaced free of charge, as determined by us.

Business to Business Orders
Orders placed through wholesale accounts are considered Business to Business transactions and are not covered under consumer rights laws. Complaints must be reported within 14 days of receipt.

Termination Rights
Magic Textiles Limited reserves the right to terminate any order without notice at its sole discretion. A refund will be provided in such circumstances.

You agree to safeguard and hold harmless Magic Textiles Limited, its directors, employees, agents, partners, and affiliates, from and against any third-party claims, liabilities, damages, or costs (including reasonable legal fees) that arise from your breach of this agreement or your violation of any law or the rights of a third party.

Governing Law and Dispute Resolution
In the event of a dispute, we advocate for an initial dialogue aimed at swift resolution. Should this fail, we will proceed with arbitration or alternative dispute resolution mechanisms. If such methods are unsuccessful within a reasonable timeframe, this agreement and any transactions under it will be governed by English law. Both parties submit to the exclusive jurisdiction of the English courts for any disputes that arise from these terms or the provision of goods and services by us.

General Terms
This agreement does not establish an agency, joint venture, employer-employee relationship, franchise, or legal partnership between the parties. Magic Textiles Limited reserves the right to assign or transfer this agreement at any time.

Termination Rights
Magic Textiles Limited may cease its services or terminate this agreement at its sole discretion. You acknowledge that Magic Textiles Limited shall not be liable for any pending orders, prior investments (such as public relations activities or photoshoots), or brand recognition up to the point of termination. At our sole discretion, we may offer final remedies as a gesture of goodwill.